Return & Refund Policy – The Dreamscape Store

Customized and Personalized Products

All customized products are made specifically according to the customer's instructions and preferences.

• No returns or exchanges are accepted for change of mind.

• Cancellation requests are not accepted once an order is placed, subject to applicable consumer laws.

• Customers are responsible for checking their customization details, including names, spellings, colours and designs before placing an order.

• Refunds or replacements will be considered if a product arrives damaged, defective, incorrect or significantly different from what was ordered.

• Customers must contact us with clear photos or videos of the issue as soon as possible after delivery.

We request all customers to carefully review their order details before making payment.

Thank you for shopping with The Dreamscape Store!